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ABOUT CAREPLUS
AGENCY LIMITED
INTRODUCTION
Careplus
Agency Limited is a Home Care Agency, which has been established to
respond to the needs of our clients on a 24-hour basis. Our clients are
those who, because of increasing age or disability, find it difficult to
cope with domestic responsibilities and their own personal care needs.
We are an
independent care agency providing care to our clients in their own home
environment on a one-to-one basis. Our services are designed for the
elderly person who is physically frail or housebound, and are undertaken
by our team of highly trained and experienced specialist staff.
We provide care
services to both the private and public sectors, and your needs for care
and support are identified through an assessment; this may involve the
Care Manager from the Local Authority. We operate within NORTH SOMERSET.
OUR AIMS & OBJECTIVES - MISSION STATEMENT
We aim to
provide our clients with a comprehensive service of care of the highest
quality within their own home environment. We strive to offer a
flexible, efficient and professional service, which is tailored to meet
each person’s individual needs. We will treat each client with respect
and remain sensitive to his/her individual needs and abilities, and aim
to promote the client’s independence and personal dignity.
We have set out our
Statement of purpose which can be found within your service delivery
folder.
 YOUR CHARTER OF RIGHTS
We
respect the right of each client to lead as independent and fulfilling
life as possible. We have set out a Client’s Charter of Rights, which we
believe should be the minimum entitlement for each client. Our Care
Staff are sensitive to, and will observe, the following standards which
we have identified:
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It is the right
of each client to make informed choices and to take risks; there is
a certain amount of risk associated with each aspect of our lives.
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Each client is
an individual with individual needs wants and desires. This
individuality will be recognised and respected to ensure promotion
and maintenance of the client’s dignity and self-worth.
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Each client, as
an individual, has the right to fulfil his / her potential for
personal choice of lifestyle and opportunities.
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Each client has
the right to a Care Service that does not discriminate on the basis
of race or ethnic origin, creed, colour, religion, political
affiliation, disability or impairments, marital status, parenthood,
sexual gender or sexual orientation.
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Each client has
the right to refuse anybody entry to their home. This will include
the Care Worker where the client feels an element of incompatibility
as he/she perceives it.
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Each client has
the right of access to his or her personal Care Records, and to
annotate them accordingly. He / she have the right to be consulted
with respect to the Care Services provided and to be involved in
on-going reviews of the same. Where, for reasons of mental frailty,
the client is unable to make his / her wishes known directly, an
appointed advocate may fulfil this purpose.
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Each client has
the right to details of the Contract with respect to the Care
Services offered, including the costs involved.
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Each client has
the right to be assured that no personal or confidential information
concerning their affairs will be disclosed to a third party without
their express permission.
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Each client has
the right to complain about any element of the Care Service, and to
do so without fear of any intimidation, recrimination or reprisals.
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Each client has
the right to be informed in advance of any changes in hours of duty
by the Care Worker, or even a change in the Care Worker, as a result
of emergencies. Reference clause above the client retains the right
not to accept substitute Care Workers into their home, though they
will be informed of the implications of this with respect to the
Organisation being unable to provide Continuity of care.
HOW WE MAINTAIN OUR
STANDARDS
POLICIES
Every
aspect of running and managing our business is set out in a
comprehensive set of Policy documents. These Policies ensure that we
meet the statutory requirements for running a Home Care Service, and
cover all aspects of Adult service user protection, staffing, managing,
and caring for our clients and the preservation of health and safety
standards where appropriate. All of our Policies are regularly reviewed
to ensure that they are kept up-to date. Our master Policy Manual is
held at our offices but may be consulted at any time upon request.
OUR
QUALITY MANAGEMENT SYSTEM
We have
embodied quality in our way of life and in everything we do. We define
“quality” as delivering a service of care appropriate to each individual
client’s needs. We have a comprehensive Self-Assessment System, which
requires all of our Policies and work practices to be audited at least
annually to ensure that we maintain the standards we have set ourselves.
Any “non-conforming” areas are corrected and reviewed for any other
action that we may need to take to ensure that the problem is not
repeated in the future.
EXTERNAL
INSPECTIONS
In
addition to our own Self-Assessments we also receive regular inspections
from North Somerset Council, also the local offices of the Commission
for Social Care Inspection who are based in Taunton, North Somerset,
and, for the Exeter Office, C.Q.C (Care
Quality Commission) formerly (C.S.C.I), Unit D1, Linhay Business Park,
Ashburton, TQ13 7UP.
To ensure that we
are operating, as we should. Copies of the CSCI inspection reports may
be consulted upon request and are also available to view on the
internet.
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